Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center section built into your Site Control Panel. It includes a huge database with commonly asked questions and exhaustive help articles written by our expert client support staff.

  • Top quality support service
  • How–To Videos

  • For users who’d like to learn how to take care of a commonly encountered issue by watching an educational video, we have added a selection of video tutorials to our Site Control Panel. All the training videos are concise and easy to follow. They offer visual demonstrations of different website administration operations.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 client care service with a one–hour ticket response time guarantee. Our team of qualified technical support engineers will be available to you to reply to all the inquiries that you might possibly have. During off–peak periods, a response will be given within just 20 minutes.