Tech Support Channels
A 1–Hour Response Time Guarantee
All your help requests will be responded to in maximum 60 minutes after the ticket or e–mail was received. If your issue calls for further assistance from a system administrator, we will direct the support ticket or the e–mail to the person on duty, without delay and we will leave a comment to notify you that more time will be required for reaching the optimal solution. And if you take advantage of the Managed Services package, all of the server administration services included there will be completed whenever you like.
A First–Class Customer Support Service
- We will be available to you 24/7/365 to reply to any queries that you may have about our Site Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated hosting server. If you also need help with server management tasks, you can take a look at our Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus troubleshooting and software installation procedures.
An Easy–to–Navigate Help Area
Each dedicated server comes with our free Site Control Panel, which offers a comprehensive knowledge base and a set of educational video tutorials. Whenever you require help with the Site Control Panel, just click the Videos or Help buttons situated in the upper right corner.