24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting plans are twenty-four-seven, which means that you can forget about waiting for a couple of days so as to get assistance. In case you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. In case you currently have an account, you're able to open a support ticket in addition to the other three methods of communication. You're able to pick the most suitable way to contact us based on what your location is or what device you use. We can easily assist you for almost any hosting-related query that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply come with 24/7 customer and technical support, which means that regardless of what issue you have, you'll be able to get in touch with us and we'll help you straight away. Our guaranteed response time for every email message or ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the response time hardly ever is more than twenty minutes. In addition, we have phone support with a couple of local numbers around the globe as well as a live chat, so you'll be able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We are able to help you with nearly any question or a problem you have - payment methods, package specifications, email setup, website hosting account settings, etc. If you employ our services, you will never experience a scenario where you have to wait for a few days to get a problem solved like you may have to do with lots of other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious problems and questions with regard to the pre-installed software the server comes equipped with. If you haven't obtained a VPS server plan yet, you will be able to learn more about our solutions by giving us a phone call or through the live chat service. For more technical issues, you're able to send an email or open a trouble ticket from your billing Control Panel and you will get assistance within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The actual answer time usually does not exceed thirty minutes. In case you're looking for assistance with third-party software, you'll be able to use the Managed Services upgrade that you can add to every single VPS plan and our admins can help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server from us, you're able to contact us anytime using a number of channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech matter, you're able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you'd like to know more about our hosting services before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. If you'd like to receive assistance with third-party software that you are unable to set up or operate effectively, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.