One-Hour Response Guarantee in Website Hosting
If you’re using one of our website hosting and you have a query or bump into a problem, you can touch base with us 24-7-365 by posting a support ticket or by writing an e-mail and we will make certain that you have an answer in no more than 1 hour. In case the issue can be resolved, we’ll do it before we get back to you, while in case there is something that you have to do on your end, we will provide you with all the needed info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a reply within no more than 30 minutes, which goes to say that waiting around for hours and hours or even for more than one day to obtain support is something out of the question. Our one-hour response time guarantee applies to any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of precisely how essential it is to receive quick support, we guarantee that you’ll never need to wait around for more than sixty minutes to obtain an answer to any trouble ticket that you post from your semi-dedicated server CP. As it is, you will seldom have to wait for more than 20 to 30 minutes and this is valid for any question irrespective of its nature – billing, technical or general. What’s more, our tech and client support staff will be at your service 24/7/365, which suggests that even if you open a ticket during legal holidays, you’ll always obtain a fast reply, which will include the answer to a query, the solution to a complication or the details required to resolve an issue yourself – if there’s something that you need to do on your end. With us, you will never need to waste a whole day hanging around awaiting a reply like you would with many other hosting companies.