Should you ever experience a problem with your website and be incapable of rectifying it on your own, ask the hosting provider’s tech support team to assist you to bring the website back online. A prompt resolution would be the most optimal scenario, but many companies reply within 24 hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be quickly fixed, your site may not work satisfactorily or it may not be accessible whatsoever for a long period of time, so you may lose prospective customers because it’s highly unlikely that anyone will be willing to come back to a website that is inoperative. That is why, you should make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a well-timed manner. If an app update doesn’t go as planned or you erase something by chance, for instance, the website should be fixed promptly so as to avoid extended inaccessibility.

One-Hour Response Guarantee in Website Hosting

If you’re using one of our website hosting and you have a query or bump into a problem, you can touch base with us 24-7-365 by posting a support ticket or by writing an e-mail and we will make certain that you have an answer in no more than 1 hour. In case the issue can be resolved, we’ll do it before we get back to you, while in case there is something that you have to do on your end, we will provide you with all the needed info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a reply within no more than 30 minutes, which goes to say that waiting around for hours and hours or even for more than one day to obtain support is something out of the question. Our one-hour response time guarantee applies to any query that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of precisely how essential it is to receive quick support, we guarantee that you’ll never need to wait around for more than sixty minutes to obtain an answer to any trouble ticket that you post from your semi-dedicated server CP. As it is, you will seldom have to wait for more than 20 to 30 minutes and this is valid for any question irrespective of its nature – billing, technical or general. What’s more, our tech and client support staff will be at your service 24/7/365, which suggests that even if you open a ticket during legal holidays, you’ll always obtain a fast reply, which will include the answer to a query, the solution to a complication or the details required to resolve an issue yourself – if there’s something that you need to do on your end. With us, you will never need to waste a whole day hanging around awaiting a reply like you would with many other hosting companies.