When your web hosting company supplies live chat support, you will be able to talk to a representative live and find out useful information or get a problem resolved in a timely manner. The main advantage of using chat instead of calling to talk with a live person is that you will need just a computer with access to the web, so that you will not pay any charges when you're in another country or state. What's more, it'll be quicker to copy and paste data for example domains, usernames or error messages in other words details which are sometimes difficult to share with the other party on the telephone. The live chat is also a faster option to contact the website hosting provider's support crew compared to using a ticketing system. Last, but not least, when some issue requires a bit more time to be taken care of, you're able to do something else entirely while you wait for assistance on the live chat, so you won't lose time - something that is impossible if you are on the telephone.

Live Chat Support in Website Hosting

As we acknowledge the fact that numerous situations are often resolved when you talk with a live person, we offer a live chat service for all of our potential and active customers. The chat is accessible every single day and our customer care representatives will assist you with a wide range of questions and issues. In case you aren't our customer yet, you're able to learn more about our website hosting packages and the website hosting platform in general to make sure that your web sites will operate properly on our servers. If you already have an account and you've got some questions or you have any kind of issues with some of our services, you can join us on the live chat and we will provide the necessary information or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some issues that need longer time or the expertise of a sysadmin, still for a lot of standard problems you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as standard with our services, so that whenever you have any kind of questions for our semi-dedicated servers, you're able to contact our customer support team anytime regardless of whether you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and general questions and problems, but we're able to help you with various tech questions as well. We can help you pick the best plan for your websites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you have or we can assist you with setting up your new email address on your PC or smartphone - all the aforementioned will be done promptly since our live chat service is available all day long, every single day. Any time you require help, you can talk to an agent and save a long time.