In case you have ordered a hosting package and you have some queries with regards to a given function/feature, or if you have chanced upon a certain problem and you require assistance, you should be able to contact the respective customer support team. All web hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, as the quickest way to tackle an issue most often is to submit a ticket. This type of communication renders the replies sent by both sides simple to track and permits the client service team representatives to escalate the issue in case, for instance, an admin has to intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you’ll need to have no less than two different accounts to touch base with the client care staff and to actually administer the hosting space. Incessantly switching between the accounts might often be a nuisance, not to mention the fact that it takes quite a lot of time for most hosting providers to answer the tickets themselves.

Integrated Ticketing System in Website Hosting

Our website hosting feature an integrated support ticket system, which is part of our custom-created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the same place – payments, web files, e-mails, trouble tickets, etc., eliminating the necessity to log in and out of different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks without needing to log out of your Control Panel. In the meantime, you can select a category and our system will offer you a variety of educative articles, which will provide you with more information and which may help you fix any particular problem even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more efficient to manage everything from one single place, so we’ve implemented a ticketing system into the custom-created Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server account. This will allow you to manage the correspondence with our technical support staff along with your web space, which goes to say that you will not have to remember an additional sign-in name for some other admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than several clicks whilst you are browsing the content within your account. Moreover, you can go through older tickets using a clever search box or have a look at relevant knowledge base articles with solutions to commonly faced predicaments. The integrated trouble ticket system is monitored 24x7 with the maximum response time being just sixty minutes, so there will always be someone to help you out.